This Privacy Policy explains how Akleao collects, uses, and protects information in connection with our AI-powered agentic workspace platform (the "Services"). This policy applies to users participating in pilot or beta programs, including organizational customers and their authorized users.
By using the Service, you agree to the practices described in this Policy.
1. Scope and Role of the Company
Our Services provide an AI-powered workspace environment that enables users to interact with and direct automated agents through a browser-based interface to conduct research, analyze data, and generate work products including documents in various file formats and web-based tools. In providing the Services, we act primarily as a data processor or service provider on behalf of our customers, who remain the owners and controllers of their data.
This Privacy Policy describes how we handle information related to:
- Customer accounts and users
- System operation, security, and analytics
- Metadata and logs generated through use of the Services
Customer data processed through the Services is governed by our contractual agreements with customers.
2. Information We Collect
a. Customer and User Information
We may collect limited information such as:
- Name, work email address, and organizational affiliation
- Account credentials and role-based access information
- Billing information (if applicable)
This information is used solely to provide and administer the Services.
b. Workspace Content
When you use the Service, we collect and store:
- Prompts and instructions you submit
- Task histories and agent interactions
- Generated outputs
- Documents created or uploaded within the workspace
- Associated metadata (timestamps, file types, usage logs)
c. Technical Information
We may automatically collect:
- IP address
- Browser type and version
- Device information
- Usage analytics and performance data
- Log data relating to system activity
3. How We Use Information
We use information to:
- Provide and operate the Service
- Execute tasks within your workspace
- Store and retrieve prior workstreams
- Maintain system security and integrity
- Improve usability, performance, and reliability
- Comply with legal obligations
We do not use your workspace content to train AI models.
4. AI Model Providers and Third Parties
The Service is powered in part by third-party large language model providers and infrastructure partners.
When you submit prompts or content, information may be processed by these providers solely to generate outputs or execute requested tasks. We require such providers to process data only to deliver the Service and not to use it to train their own general-purpose models.
We may also share information with:
- Hosting and cloud infrastructure providers
- Security and monitoring providers
- Payment processors (if applicable)
- Professional advisors as required
We do not sell personal information.
5. Data Retention
We retain:
- Account information for as long as your account is active
- Prompts, task histories, and generated outputs so you can access prior workflows
We may retain certain information as required for legal, security, or compliance purposes.
You may request deletion of your account and associated workspace data by contacting us at support@akleao.com.
6. Data Sharing and Disclosure
We do not sell customer or user data.
We may share information only:
- With authorized subprocessors that support service delivery (e.g., hosting, security monitoring)
- When required by law or legal process
- To protect the security and integrity of the Services
All subprocessors are subject to confidentiality and security obligations.
7. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
However, no system can be guaranteed to be completely secure. As a pilot-stage service, security controls are continuously evaluated and improved.
8. International Data Transfers
Customer data may be processed in the United States or other jurisdictions where we or our subprocessors operate. Where applicable, we implement appropriate safeguards to support compliance with international data protection laws.
9. Your Rights
Depending on your location, you may have rights under applicable data protection laws, including rights to access, correct, or delete personal data. Requests should be directed to your organization or to us as described below.
10. Children's Privacy
The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy as the Services evolve. Material changes will be communicated through appropriate means.
12. Beta Program Disclaimer
The Services are currently provided as part of a pilot or beta program and are made available for evaluation and testing purposes only. As a result, certain features, controls, and functionality may be incomplete, evolving, or subject to change without notice.
While Akleao implements reasonable safeguards to protect data and system integrity, the Services may not yet include all security, compliance, availability, or performance features typically found in generally available products. Participants should not rely on the Services for production-critical or life-safety uses during the beta period unless explicitly agreed in writing.
Feedback provided during the beta program may be used to improve the Services. By participating, users acknowledge that the Services are provided "as is" and that use during the beta period is at the participant's discretion and risk, subject to applicable agreements.
13. Contact Us
For questions about this Privacy Policy or our data practices, please contact:
Akleao Email: support@akleao.com